Employee performance factors in the Indonesian public sector social service

The City Social Service is an institution that engages and deals with social problems at the city level which is responsible
for developing, improving quality and coordinating elements of social problems in the city scope. It is in this agency or
institution that the employees of the City Social Service Office should work optimally for the advancement of service
quality in overcoming social problems in society that still look complex. This research aims to study the impact of
leadership on employee performance, which is mediated by the work motivation and work discipline of the Social
Service Bureau of the "S" District, East Java Province, Indonesia. The data was collected through a survey of all
employees of the "S" Regency of the East Java Social Welfare Office. The proposed model was tested using the Structural
Equation Model (SEM). This research concludes proper leadership is needed and can direct work motivation towards
improving employee performance. Leadership implemented by a leader is expected to be a supporter and lead to the
achievement of maximum performance, that will be a sign of the existence of a leader in an agency / organization. With
a different model of the relationship between variables, which is mediated by two variables (work motivation and work
discipline) about leadership on employee performance, it is hoped that it can provide a broader picture, in this case
what needs to be considered to improve employee performance. This research is one of the few researches that used
two mediation methods to complement effect leadership on employee performance at Social Welfare Office. This
research enriches information/theory regarding the relationship between employee performance factors in the public
sector and offers a new approach to the relationship between variables.

Keywords: Employee performance; Leadership; Social services; Work discipline; Work motivation