Wibowo, Teguh Setiawan and Mochklas, Mochamad
(2020)
Urgency Of Organizational Citizenship Behavior Towards Performance Of Nurses Of Type C Hospitals In Surabaya.
International Journal of Scientific & Technology Research, 9 (2).
pp. 4534-4538.
ISSN 2277-8616
Abstract
Abstract
Performance of nurses is a vital factor in n hospital because ofthe fact that nurses are the biggest human resource of hospit al. Performance
as a manifestation of nurse work behavior was performed as work achievement in ac cordance with its role in an hospital. Nurses often encountered and
granted the service to patients and their families. Therefore, efforts were needed to improve performance through the element s which influence it. One of
the elements that influence the pe rformance of nurses is organizational citizenship behavior (OCB). OCB is good behavior which carried out by nurses
outside their standard of work. The behavior is needed as facing the patients that nurses ought to provide maximal service in spite it is out side of its work
standard. Based on the theoretical and empirical study analysis indeed OCB canaffect performance by its dimensions. In order to grow OCB behavior
which affected performance of nurses, there were many driving factors i.e. work satisfactory, motivation, organizational characteristics including
leadership and culture of organization.
Index Terms
Performance , Organizational Citizenship Behavior , Nurses, Type C Hospitals, Hospital Management .
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