Tingkat Kepuasan Pasien terhadap Waktu Tunggu Pengambilan Obat Racikan dan Nonracikan Periode Mei 2026 (Penelitian ini Dilakukan di Puskesmas Peneleh Surabaya)

Pelayanan kefarmasian merupakan salah satu indikator penting dalam menentukan mutu pelayanan kesehatan di puskesmas. Salah satu aspek yang memengaruhi kepuasan pasien adalah waktu tunggu pelayanan resep. Semakin singkat waktu tunggu, maka semakin tinggi tingkat kepuasan pasien terhadap pelayanan yang diterima. Penelitian ini bertujuan untuk mengetahui tingkat kepuasan pasien terhadap waktu tunggu pengambilan obat racikan dan non-racikan di Instalasi Farmasi Puskesmas Peneleh Surabaya periode Mei 2026. Penelitian ini menggunakan metode deskriptif kuantitatif dengan pendekatan observasional. Teknik pengambilan sampel menggunakan accidental sampling dengan jumlah responden sebanyak 100 pasien yang terdiri atas 80 pasien penerima resep non-racikan dan 20 pasien penerima resep racikan. Pengumpulan data dilakukan melalui observasi waktu tunggu pelayanan resep dan penyebaran kuesioner tingkat kepuasan pasien. Data dianalisis secara deskriptif dan disajikan dalam bentuk distribusi frekuensi dan persentase. Hasil penelitian menunjukkan bahwa waktu tunggu pelayanan resep non-racikan berada pada rentang 3–6 menit, sedangkan resep racikan berada pada rentang 10–12 menit. Seluruh waktu tunggu tersebut masih memenuhi standar pelayanan kefarmasian sesuai Peraturan Menteri Kesehatan Republik Indonesia Nomor 26 Tahun 2020. Tingkat kepuasan pasien menunjukkan kategori puas sebanyak 56%, sangat puas 22%, dan cukup puas 22%, serta tidak ditemukan responden yang menyatakan tidak puas maupun sangat tidak puas. Berdasarkan hasil penelitian dapat disimpulkan bahwa waktu tunggu pelayanan resep di Instalasi Farmasi Puskesmas Peneleh Surabaya telah memenuhi standar pelayanan kefarmasian dan secara umum pasien merasa puas terhadap waktu tunggu pengambilan obat racikan maupun non-racikan

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Pharmaceutical services are an essential component of healthcare services aimed at improving service quality and patient safety. One of the indicators of pharmaceutical service quality is prescription waiting time, as appropriate waiting times can influence patient satisfaction. This study aimed to determine the level of patient satisfaction with the waiting time for dispensing compounded and non-compounded prescriptions at the Pharmacy Installation of Peneleh Community Health Center, Surabaya, during the May 2026 period. This study employed a quantitative descriptive design with an observational approach. The samples were selected using an accidental sampling technique and involved 100 respondents, consisting of 80 patients receiving non-compounded prescriptions and 20 patients receiving compounded prescriptions. Data were collected through direct observation of prescription waiting times using an observation sheet and patient satisfaction questionnaires. The data were analyzed descriptively and presented as frequency distributions and percentages. The results showed that the waiting time for non-compounded prescriptions ranged from 3 to 6 minutes, while the waiting time for compounded prescriptions ranged from 10 to 12 minutes. All waiting times met the pharmaceutical service standards established by the Regulation of the Minister of Health of the Republic of Indonesia Number 26 of 2020. Overall, 56 respondents (56%) were satisfied, 22 respondents (22%) were very satisfied, and 22 respondents (22%) were moderately satisfied. Among patients receiving non-compounded prescriptions, most respondents (55%) were satisfied. Similarly, among patients receiving compounded prescriptions, the majority (60%) were satisfied. In conclusion, the waiting time for prescription dispensing at the Pharmacy Installation of Peneleh Community Health Center, Surabaya, met the pharmaceutical service standards, and patients were generally satisfied with the waiting time for both compounded and non-compounded prescription services.