The Utilization of Information and Communication Technology in Industrial Relations Disputes Resolution in Indonesia

The existing industrial relations disputes in Indonesia are complex and wider than the objects of
industrial relations disputes in accordance with Law number 2 of 2004. As a functional law of labor law
must be on the basis of caution in the process of settling industrial relations disputes. The purpose of
this study is to examine Indonesia's readiness in the use of information and communication technology
in the process of resolving industrial relations disputes. This legal research is normative juridical using
a conceptual and statute approach. The results of the study indicated that the readiness on the utilization
of information and communication technology as an effort to resolve industrial relations disputes in
Indonesia must be examined from the point of view of the legal system using the implementation of
Friedman's theory. Readiness of legal substance, namely the unpreparedness of material and formal law
that regulates artificial intelligence as an effort to resolve industrial relations disputes in Indonesia.
Readiness of the structure, namely the unpreparedness of institutions and human resources who were
capable in creating and implementing Artificial intelligence within the resolution process of flexible
industrial relations dispute in the 4.0 revolution era towards society 5.0. The future structure should
accommodate the implementation of the functional nature of labor law. The readiness of legal culture
was far from reality considering that legal culture in Indonesia is non written classical in nature. The
rapid strategy of changing the education system in the utilization of Artificial intelligence must be
implemented immediately. The recommendation given is that the State must be present in the effort to
construct a legal substance that combines the two interests of productivity and worker welfare both in
material and formal law. The state must improve the adaptive justice system in the form of facilities
and infrastructure using Artificial intelligence. Readiness to reform the education system that combines
local wisdom so that the strategy of accelerating an adaptive legal culture to the industrial revolution
4.0 will be achieved.